RIGHT OF CANCELLATION

You are entitled to cancel your contractual declaration or an existing contract within 14 days of date of its coming into existence without giving reasons. The fourteen day cancellation period is calculated from the day you or a third person designated by yourself, but not the courier, have taken possession of the goods. In the event of part deliveries of the same order this day is calculated from the day you or a third person designated by yourself, but not the courier, has taken possession of the last delivery. Should we have overlooked our obligation to inform you of the existing right to cancellation (termination, cancellation period and method for cancellation) the period of cancellation is extended by 12 months. Should we retrospectively inform you within the 12 months of you taking ownership of the goods or last part delivery of goods, the right of cancellation ceases 14 days after receipt of this information.

To excercise your right of cancellation you must send (by post, fax or email) to us at:

Fritz Kosmetik Großhandels GmbH
Ameisgasse 65
1140 Vienna
Austria
Tel.: +43 (1) 892 75 67
Fax: +43 (1) 892 75 67 - 9
E-Mail: headoffice[at]sofri.com

your unequivical declaration of intent of cancellation of the contract. You may use the supplied Cancellation of Order Form. A notification on your part within the prescribed time is sufficient to secure your right to cancel an order.

Consequences of a cancellation

If you wish to cancel your contract declaration or an existing contract we are obliged to pay back all payments made including delivery costs (excluding costs for special delivery specified by yourselves in place of our standard delivery) within a period no later than 14 days of receipt of your cancellation notice. We will use the same payment method as you have used, unless otherwise agreed to. We will not charge reimbursement fees under any circumstances. We are entitled to hold back reimbursement until such time as the returned goods have been received by us or until such time as we have received confirmation of the despatch from you – whichever is first. The goods have to be sent back or returned to us without delay – in any event within 14 days from the date you informed us of your intention to cancel the contract to

Fritz Kosmetik Großhandels GmbH
Ameisgasse 65
1140 Vienna
Austria

The deadline is guaranteed if the goods are returned before expiry of the14 days cancellation period. The costs for return of the goods are for your account. The estimated cost for such return are not deemed to be higher than EUR 7,00.

You will have to bear the expenses of a possible reduction in value of goods. You are only liable for a possible reduction in value of the goods if it can be shown that it was caused by an unnecessary action on your part to evaluate the consistency, property and functionality of the goods.

You do not have the right to cancel orders of goods that

  • Have been manufactuered specifically to your specifications or are unequivocally tailored to your needs,
  • Have a short expiry date or can spoil quickly,
  • Have been opened after delivery and for health and hygiene reasons cannot be returned,
  • Have been mixed with other goods and cannot be separated based on their nature.