You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. If we have not fulfilled our obligation to provide information on the existence of the right of withdrawal (conditions, deadlines and procedure for exercising this right), the withdrawal period is extended by twelve months. If we provide the information within twelve months of taking possession of the goods, or if the last goods are delivered separately, the withdrawal period ends 14 days after the date on which you received this information.

To excercise your right of cancellation you must send (by post, fax or email) to us at:

Fritz Kosmetik Großhandels GmbH
Ameisgasse 65
1140 Vienna
Tel.: +43 (1) 892 75 67
Fax: +43 (1) 892 75 67 - 9
E-Mail: headoffice[at]sofri.com

your unequivical declaration of intent of cancellation of the contract. You may use the supplied Cancellation of Order Form. A notification on your part within the prescribed time is sufficient to secure your right to cancel an order.

Consequences of a cancellation

If you wish to cancel your contract declaration or an existing contract we are obliged to pay back all payments made including delivery costs (excluding costs for special delivery specified by yourselves in place of our standard delivery) within a period no later than 14 days of receipt of your cancellation notice. We will use the same payment method as you have used, unless otherwise agreed to. We will not charge reimbursement fees under any circumstances. We are entitled to hold back reimbursement until such time as the returned goods have been received by us or until such time as we have received confirmation of the despatch from you – whichever is first. The goods have to be sent back or returned to us without delay – in any event within 14 days from the date you informed us of your intention to cancel the contract to

Fritz Kosmetik Großhandels GmbH
Ameisgasse 65
1140 Vienna

The deadline is guaranteed if the goods are returned before expiry of the14 days cancellation period. The costs for return of the goods are for your account. The estimated cost for such return are not deemed to be higher than EUR 7,00.

You will have to bear the expenses of a possible reduction in value of goods. You are only liable for a possible reduction in value of the goods if it can be shown that it was caused by an unnecessary action on your part to evaluate the consistency, property and functionality of the goods.

The right of cancellation does not exist for the following contracts:
  • Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer,
  • Contracts for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded,
  • Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery,
  • Contracts for the delivery of goods if, due to their nature, they have been inseparably mixed with other goods after delivery,
  • Contracts for the delivery of alcoholic beverages, the price of which was agreed when the contract was concluded, but which can be delivered at the earliest 30 days after the contract was concluded and whose current value depends on fluctuations in the market over which the entrepreneur has no influence,
  • Contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery,
  • Contracts for the delivery of newspapers, magazines or magazines with the exception of subscription contracts.